Targets
Our targets are aligned with our business goals, and we believe in transparent reporting for optimal performance. We track metrics such as model performance uplift, inventory reduction, document retrieval time, and revenue targets for lead generation operations. Our data-driven approach helps us make informed decisions, and achieve our objectives.
Team Design
Our team design is based on combining the strengths of leadership, subject matter experts (SMEs), and frontline teams to maximize outcomes while reducing costs. Our leadership team includes individuals with global exposure, such as Vikas, Amit, Kapil, Krishnan, and other accomplished professionals. Our SMEs bring diverse expertise, ranging from soccer players to certified auditors, doctors, and nurses, we tap into a rich pool of talent in Central India to drive scale and achieve excellence.
Talent Management
We understand the importance of team management in creating a depth of domain expertise. Our team is composed of professionals with diverse backgrounds in areas such as US Healthcare, medical coding, soccer, etymology, and financial consulting, among others. We carefully manage our talent, focusing on attracting and retaining top performers, or what we call "A players." Our incentive schemes and people policies are designed to recognize and reward excellence.
Team Training
We believe in continuous improvement and strive for quality focus in every stage of our operations. We have developed hundreds of hours of self-designed training materials specifically tailored for all key clients, including videos, live scenarios, and quizzes. Our pool of thousands of quiz questions covers key concepts and live scenarios, providing our team with the necessary tools for success. In addition, our team of certified subject matter experts continuously does thorough QC and provides feedback to ensure everyday quality.
Technology focused on transformation
Our focus is on revolutionizing the way live calls are conducted, using AI/ML-assisted techniques to achieve accent-neutral calls for our esteemed US/UK clients. We co-design innovative client labeling tools to enhance model performance. By leveraging human-in-the-loop models, we ensure improvement in NLP-assisted medical coding for an esteemed tech client, guaranteeing everyday quality.
