Compliance and Revenue Integrity

Compliance and Revenue Integrity

Do you fear having discrepancies due to misinterpretation of compliance regulations by your coding partner which could jeopardize your company’s revenue integrity? In the intricate world of compliance regulations, misconceptions can cast shadows on revenue integrity,...
How AI can complement a new age call centre

How AI can complement a new age call centre

It’s not feasible to imagine the new-age contact centre technology without AI. AI is totally ahead from ACD (Automatic Call Distribution) and the elementary IVRs (Interactive Voice Response). In general, AI is defined as the ability of a machine to think, act and...