How Bots are being used.

April 14, 2023

First, let us start with what is a Bot.

A Bot is a software application that is programmed to do certain tasks. Bots are automated, which means they run according to their instructions without a human user needing to manually start them up every time. Bots often imitate or replace a human user’s behavior. Typically, they do repetitive tasks, and they can do them much faster than human users cou.

There are different types of Bots

  • Chatbots: Bots that stimulate  human conversation by responding to certain phrases with programmed responses
  • Web crawlers (Googlebots) Bots that scan content on webpages all over the Internet
  • Social bots: Buts that operate on social media platforms There can be Malicious bots too Bots that scrape content, spread now content, or carry out credential stuffing back
  • There can be Malicious bots too. Bots that scrape content, spread spam content, or carry out credential stuffing attack

The first chatbot. ELIZA

The first cover was developed by MIT professor Joseph Weizenbaum in the 1966.  It was called ELIZA. It was created try uning pattern matching and substitution methodology to simulate conversation. The program was designed in a way that it mimics human conversation. The Chatbot ELIZA worked by passing the words that users entered into a computer and then pairing them to a list of possible scripted responses. However, Weizenbaum was troubled by the reaction of users. He intended ELIZA to be a mere caricature of human conversion, yet suddenly users were confiding their most profound thoughts in ELIZA. Experts were declaring that chatbots would be indistinguishable from humans within a few number of years Weizenbaum rejected the notion that machines could replace human intellect. He argued instead that such devices were just tools, and extensions of the human mind.

Dr. Sbaitso

This is a chatbot created by Creative Labs for MS-Dos in 1992. It is one of the earliest efforts of  incorporating AI into a chabot and is recognized for its full voice operated chat program. The program would converse with the user as it was a psychologist.. Most of its responses were along the lines of “Why do you feel that way?” rather than any sort of complicated interaction.

U-Report from UNICEF. Helping marginalize communities be heard

International child advocacy nonprofit UNICEF using chatbots in help people living in developing nations speak out about the most urgent needs in their communities.

U-Report focuses on large-scale data gathering via polls – this isn’t a bot for the talkative. U – Report regularly sends out prepared polls on a range of urgent social issues, and users (known as “U-Reporters”) can respond with their input.  UNICEF then uses this feedback as the basis for potential policy recommendations. In one particularly striking example of how this rather limited bot has made a major impact, U-Report sent a poll to the users in Liberia about whether teachers were coercing student sex in exchange for better grades. Approximately 86% of the 13,000 Liberian children U- Report polled responded that their teachers were engaged in the despicable practice, which resulted in a collaborative project between UNICEF and Liberia’s Minister of Education to put an end to it.

Netomi.

Netomi is the market leader of AI-first customer experience designed for Relationship Economy. We pioneered the world’s first Relationship Operating System to create AI powered conversations as the cornerstone for building memorable experiences and customer relationships for brand loyalty and ROI

Netomi’s Al-powered conversational chatbots automatically resolve 80% of routine customer service inquiries, decrease resolution time, increase customer satisfaction and support quality to reduce costs. The patented, no-code platform works across messaging chat, email and voice, and understands 100+ languages.

Netomi’s Al platform helps companies automatically resolve customer service tickets on email, chat, messaging and voice. It has the highest accuracy of any customer service chatbot due to its advanced  Natural Language Understanding (NU) engine. It can automatically resolve over 70% of customer queries without human intervention and focuses holistically on Al customer experience and is incredibly easy to adopt.

So which Bot is making headlines today. Obviously ChatGPT

ChatGPT

ChatGPT is a large language model trained by OpenAI. It was founded by the OpenAI team in 2021. It is designed to assist users in generating human-like text based on given input. ChatGPT can be used for a variety of tasks, including conversation generation and language translation.

The model is trained on a massive amount of data, allowing in general text that is often difficult to distinguish from text written by a human.  ChapGPT has been praised for its ability to generate natural-sounding text and its potential applications in a variety of fields. By the way – this abstract was created by ChatGPT.

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