Case Study

All thoughts at one place

Food, social media sentiment analysis and data annotation

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Payer and provider centric solutions in Risk adjustment

Solution Description:

Achieving accurate risk score for enrolled patients by provider education.

Rectify it when it happened approach in concurrent coding. This helps in identifying chronic conditions early on and helps provider to document it in the upcoming visits.

Problem at hand

Poor Documentation

HCC conditions are skipped / under coded

Our Value Proposition

Concurrent HCC coding and identification of ICDs during E&M coding.

Query/educate provider on vaguely documented/suspected HCC conditions

Improving NLP effectiveness by suspect analysis.

Business Benefits

Payer compensation increase by ~ 15%

Improved Patient Experience

Improved provider ratings and reduced validation rejections

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US based Healthcare Analytics and Services MNC

Solution Description:

Conducted intense domain training and now operates a team of 50+ outreach consultant supporting multiple clients across time zones.

Problem at hand

The requirement was to strengthen the team’s delivery footprint across the globe and set up its first Provider Outreach center in India.

Our Value Proposition

We worked with US and India’s leadership team to co-design and set up a pilot batch in 4 weeks.

Business Benefits

40% cost advantage from current offshore center Scaled up to support 15+ without ever missing a KPI and at a cost/chart of $1.5, allowing client to go after a bigger market share

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US based Healthcare Analytics & Services MNCS based Healthcare

Solution Description:

We have developed a structured, streamlined, cost-effective, technology-driven solution to address all client’s Medical Record Retrieval challenges, increasing  overall business efficiency.

Problem at hand

The requirement was to make more and more productive calls more in order to meet the SLA, major obstacles were to connect with the correct facility, submit formal request for MRR and get as much medical records as we can.

Our Value Proposition

Our experts have painstakingly developed a time-tested ,  foolproof method of speedy and effective communication with medical records custodians at hospitals, clinics and physicians’ offices.

Dramatically expedites the entire medical records retrieval process, ensuring quick turnaround times without compromising accuracy.

Business Benefits

In spite of all the obstacles there are several projects like Blue Shield of California, Village MD, Risk adjustment Validation project, on which our team performed exceptionally well

Met  all the client expectations (SLA) also retrieved 100% medical records.

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The target audience. European and American markets

The target audience was the European &and American Markets. The research agency wanted to gather consumer insights and establish a feedback loop that allows direct interaction between companies and consumers. By tracing comments and engaging with customers, the company, through the feedback loop, addresses concerns and questions promptly. This engagement demonstrates that the company values customer opinions and is dedicated to delivering a better experience. Social media monitoring not only helps to track comments about the company’s product but also provides insights into how competitors’ products are being received. This allows the company to understand its position in the market, identify areas where it can differentiate itself, and stay ahead of the competition. Data-driven insights also contribute significantly to product refinements.

The business context was to get critical insights from unstructured text data like emails, online reviews, and social media posts to assess customer satisfaction, measure things, and more.

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Challenges and how Annova overcame them.

Annova’s task consisted of labeling the sentiment of a consumer towards a given tag while consuming a product, and providing reasoning when necessary. A very good knowledge of English was necessary for this project 50,000 plus entries were processed with
99.99% accuracy.

The key challenge was the enormous amount of unstructured data to be traced online and label the it for further consumption of the client without any bias and errors. We had to read out all the comments – positive, neutral, negative and look at the complexity of the sentiment in the same comment. For example, if there is a comment like, ” the burger was yum but the mayo seemed too tangy”, segregation of the sentiment is critical and it’s a complex task for the model. We had our model trained to judge the mood of the people in order to come up with a holistic analysis so that there are no room for any bias.

We completed this complex project on time, the accolade was more business from the same client. This kind of assignments give Annova a confidence boost, make Annova more ready for any kind of challenge while we sharpen our technology tools we work with.

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Key Highlights

Client: A leading research agency.

Assignment: A detailed overview of the product demand and satisfaction in the food industry by analyzing social media comments

Target audience: Europe and American markets

The assignment Snapshot: Gather consumer insights and establish a feedback loop which allows direct interaction between companies and consumers. This demonstrates that the company values customer opinions and is dedicated to delivering a better experience. Data driven insights also contribute significantly to product refinements.

Business context: Get business-critical insights from unstructured text data like emails, online reviews, social media posts to assess customer satisfaction, measure ratings, and more.

Annotation done: 50,000 + entries processed with 99.99% accuracy.

Key challenge: The enormous amount of unstructured data to be traced online and label the same for further consumption of the client without any bias and errors.

Results: Project delivered well on time. Repeat businessfrom the client.