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Client: A leading research agency. Assignment: A detailed overview of product demand and satisfaction in the food industry by analyzing social media comments Target audience: European and American markets. The assignment Snapshot: Gather consumer insights and establish a feedback loop that allows direct interaction between companies and consumers. This demonstrates that the company values customer […]

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Annova Solutions Attains SOC 2 Type 2 Certification, Strengthening Information Security Measures

Annova Solutions, an Indore-based AI-enabled digital BPO, has recently announced that it has received SOC 2 Type 2 certification, recognizing its exceptional information security systems. The certification confirms the company’s suitability of controls and operating effectiveness in managing sensitive information, highlighting its commitment to upholding the highest standards of information security. Governed by the American […]

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How AI can complement a new age call centre

It’s not feasible to imagine the new-age contact centre technology without AI.

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