Annova Solutions, an Indore-based AI-enabled digital BPO, has recently announced that it has received SOC 2 Type 2 certification, recognizing its exceptional information security systems. The certification confirms the company’s suitability of controls and operating effectiveness in managing sensitive information, highlighting its commitment to upholding the highest standards of information security. Governed by the American […]

It’s not feasible to imagine the new-age contact centre technology without AI.

A Bot is a software application that is programmed to do certain tasks. Bots are automated…